Privacy Notice

National Legal Service Ltd are committed to keeping your personal information safe and secure

You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about.

Who we are

National Legal Service Ltd is a Company registered in England & Wales under company number 10786983. Our registered office is Kinsley House, Balmoral Road, Gillingham, England, ME7 4NT. A list of Directors/Partners is available for inspection at the registered office. We are regulated and authorised by the Solicitors Regulation Authority (SRA) under number 639352. The SRA Code of Conduct sets out the regulatory framework imposed on service providers such as ours. The current edition of the SRA Code is available on the SRA Website at www.sra.org.uk. National Legal Service Ltd operates the website www.nationallegalservice.co.uk

Who regulates our use of personal information

National Legal Service Ltd is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number ZA324121. Our Data Protection Manager is Mr Dexter Bonner on email dexter.bonner@nationallegalservice.co.uk

Information we collect about you when you visit our website

When you visit our website, we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.

Why we collect data

When you engage with us, we will store your information on our internal systems. We keep this information because:

• We are legally obligated to do so.
• For contractual purposes.
• For the legitimate interests of our business.

How long we keep your data

We will keep the data we hold for you for a period of 60 months after which it will be securely erased or anonymised. Once our retention period has expired, we may retain an anonymised record for statistical purposes.

Third Parties

We use third party service providers to help us to fulfil our engagements with you. We have processor agreements in place to ensure that your data is processed in a manner that you consent to and that it is stored in a secure manner. We will never sell your data and we will never knowingly provide your data to any organisation that will use it for marketing purposes.

We use Mailchimp to run our newsletter. Mailchimp store data outside of the European Union, they have committed to the US-Swiss Data Protection Frameworks and have embraced current European data protection regulations.

Disclosing your information

National Legal Service will never disclose your information unless required to do so for legal or contractual obligations.

On very rare occasions National Legal Service may be required to breach confidentiality without first obtaining your consent:

• If you or a third party are at high and immediate risk of serious physical harm or death.
• If we receive information that a child is being abused or neglected.
• If we receive a court order to do so.
• If we receive information relating to terrorist activities or a bomb threat.
• When a member of National Legal Service staff is threatened.

Enquiry form

Across our website you may come across a form which allow you to make enquiries about the firm. When you use these forms a member our team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.

What we use your personal information for

It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the range of legal services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:

• Improving the site by monitoring how you use it
• Gathering feedback to improve our services
• Responding to any feedback you send us, if you have requested this
• Providing you with information about other legal services if you want it

Cookies

We do use cookies to help provide a website that is informative and enjoyable to use. Cookies are small files that are found in your computer’s internet browser and are beneficial. These small files allow our website to recognise you. You should not be concerned about our use of cookies as our website does not contain any advertising from other organisations so allowing us to ensure your privacy is respected. You can apply settings to your computer to stop it accepting cookies but this may affect your ability to use the internet and to get the best from it.

Information gained from the use of our website

By your use of our website, we will be able to get information about that usage. This allows us to:

• Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• As part of our efforts to keep our website safe and secure;

Where we may store your information

The data that we collect from you will be held in secure servers owned and managed by the firm. By submitting your personal data, you agree to this transfer, storing or processing. We will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.

Your rights

The General Data Protection Regulation provides you with a number of rights. These include:

• Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Manager. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
• Having any inaccuracies in your data corrected. If you would like to update the details which we hold about you, please contact our data protection officer at the email address above.
• Requesting that we delete your personal data so it is erased from our records.
• Having the data which we hold about you transferred to another organisation.
• Objecting to certain types of processing such as direct marketing.
• Objecting to automated processing, including profiling. If you wish to exercise any of these rights please contact the data protection officer at the email address above

Enquiries or complaints

If you have a complaint to make about the processing of your data through our website, then you must contact the firm’s Data Protection Manager at the email address above.

Changes to this notice

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.